RXO

GenAI

On Track?

by Allie K. Miller

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Belief

  •  AI is a toy, all hype
  • AI is a tool, helps me be more efficient
  • AI is a system, shift in how we work

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Policy on AI usage

  • Bans all versions and forms
  • Allows only a few but with a clear policy around
  • Multi-tiered tool usage approach, including a policy that allows employees to test new free consumer tools safely

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Tool Choice

  • No adoption
  • Selective adoption of proven AI tools (MS, AWS/Amazon Bedrock, OpenAI, etc.)
  • Broad adoption, including experimental tech, working as design partner with 1+ AI providers

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Internal Training

  • No related training for employees, process, external POVs
  • Training programs for select teams (usu. eng, customer support, mktg)
  • Extensive training programs available to all, with specialised tracks for different roles

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Budget

  • Test without clear costs or KPI
  • Allocates experimental budget to AI (% of revenue or R&D re-allocation)
  • Comprehensive budget across both tech and change management (training, tool acquisition, testing, development of AI projects)

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Use Case Progress

  • No uses cases in flight, waiting for perfect proof before starting
  • Limited to a few specific LOB use cases + broad but shallow utilisation of productivity tools like Microsoft Copilot or ChatGPT Enterprise
  • Sees AI as revenue opportunity, numerous use cases in production, universal employee access to AI tools, integration of AI into products for top-line growth

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Privacy and security

  • Lack dedicated privacy POC, no formal policies, no data privacy training, non-compliant, no incident response plan
  • Basic data policies, encrypt data, use access controls, provide regular employee training, comply with key regulations, anonymise data where possible
  • Dedicated privacy team, privacy by design, manage 3P risks, continuous monitoring and audits, detailed incident response plan, transparent communication

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Talent

  • No changes made in hiring or recruiting
  • Hiring a few DS or MLEs; added AI reqs to engineering job descriptions
  • Reallocated headcount across company for AI talent, up-skilling current employees, adding AI qualifications to job descriptions

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Thumbnail Attribution HERE

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Using Format